Privacy Policy

Lime Kebabs our respects your privacy and is committed to protecting the personal information you provide when using our website, online ordering services, mobile applications, or other services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Lime Kebabs, we may collect the following information:

• Your name
• Phone number
• Email address
• Delivery address
• Billing information
• Order details and order history
• Special instructions provided with an order
• Information you provide when contacting us
• Website or app usage information
• Device and browser information
• IP address and technical information

2. Information Provided When You Place an Order

When you place an order through our website, mobile application, or another supported ordering channel, we may collect information necessary to process and fulfil your order.

This may include your name, contact number, delivery address, selected products, order instructions, order value, and payment status.

3. Payment Information

Payments may be processed by third-party payment service providers. Depending on the payment method used, your payment information may be transmitted directly to the relevant payment provider.

We do not intentionally store complete credit card numbers, card security codes, PINs, or banking passwords on our own servers.

Third-party payment providers may have their own privacy policies and terms governing the processing of payment information.

4. How We Use Your Information

We may use your information to:

• Process and fulfil food orders
• Arrange delivery or collection
• Confirm and update you about your order
• Contact you regarding an order or enquiry
• Provide customer support
• Process payments and refunds
• Maintain and improve our website and applications
• Prevent fraud, misuse, and unauthorised activity
• Maintain business and transaction records
• Comply with applicable legal obligations

5. Delivery Information

If you request delivery, we may need to provide relevant order information to delivery personnel or delivery service providers so that your order can be delivered to the correct location.

Information shared for delivery will be limited to what is reasonably necessary to complete the delivery.

6. Location Information

If our website or mobile application requests access to your location, location information may be used to help determine delivery availability, identify a delivery address, or improve location-based services.

You can control location permissions through your device or browser settings.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, maintain security, and improve the user experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Communications and Notifications

We may contact you using the contact details you provide for service-related purposes, including order confirmations, delivery updates, account information, customer support, and important service announcements.

Where permitted and where you have provided appropriate consent, we may also send promotional communications about products, offers, or services.

9. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties that help us operate our services, including:

• Payment service providers
• Delivery providers or delivery personnel
• Website and application hosting providers
• Technology and IT service providers
• Analytics and security service providers
• Customer support service providers

We may also disclose information where required or permitted by applicable law, regulation, court order, or legal process.

10. Third-Party Services

Our website or application may contain integrations with third-party services, such as payment gateways, maps, analytics, hosting, communications, or social media services.

These third parties may process information according to their own privacy policies. We recommend reviewing the relevant third-party privacy policies when using those services.

11. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain appropriate business records, resolve disputes, prevent fraud, and meet legal or regulatory requirements.

13. Your Privacy Rights

Depending on applicable New Zealand law, you may have rights relating to your personal information, including rights to request access to and correction of information we hold about you.

If you believe information we hold about you is inaccurate or you have a privacy-related request, please contact us using the details below.

14. Account and Data Deletion

If you have an account with us and would like to request deletion of your account or personal information, please contact us.

Certain information may need to be retained where required by law, for legitimate business purposes, or to maintain transaction records.

15. Children's Privacy

Our online services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the information and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

17. Contact Us